Always pleasant, friendly and courteous.
JB Print Solutions is a full-service print shop, and we take great pride in taking care of our customers. We listen to you, our clients, learn about your needs and we provide solutions. Skilled, creative staff are here for you, eager to meet your unique printing needs. Most important, we deliver what we promise and we treat every job as a masterpiece.
Could you state your name, rank and job title for the record?Brenda Bell. Customer Service.
What are your duties at JB?I greet our customers, I take their orders, I make up job requests, I pull the docket bags, I make up the packing slips and the billing. I also get the job for the customers when they come in, schedule deliveries, and filing for all completed projects.
How long have you been with the company?Started on as part-time approximately eight years ago.
What did you do before you came here?I worked for Quaker Oats Frozen Foods for over 17 years in a variety of positions, a lot of them not normally done by women at that time. After taking a couple years off when my kids were born, I started working at JB Print as a part-time delivery driver and bindery help.
What do you like about your work?I like that every day is different.
What do you like most about working at JB Print?The fact that it’s a family, everybody knows everybody, we care about each other, we know each others strengths and weaknesses.
What have you learned from working here?I have learned that stepping outside your comfort zone is not a bad thing; it allows you to grow.
What have they learned from you?How to have a strong sense of humor.
What has been your favourite or most interesting type of project to work on?The signs that we make in our sign shop. When a customer comes in, or sends an e-mail and I write all the details down; it amazes me when the completed project based on those initial sketches comes back to my desk for delivery in its final form.
How do you try to help JB’s customers?I try to understand exactly what they want, so they are not disappointed when they come in to get their final product, and they leave with a positive experience.
Do you have a favorite customer experience?We work with so many great people with so many nice jobs it’s hard to choose one; but my favorite experiences tend to happen around the children’s functions and special events that we do. They have a short turnaround for a project and when they come in to pick up their order it’s wonderful to see how overwhelmed they are by how well their job has turned out.
If you could work with only one type of paper product, what would it be?I like linen; its professional looking and crisp. It gives that feel of importance to what is printed on it.
Could you state your name and job title for everyone reading this.Hannah Brown, Graphic Designer and Copy Writer.
What are your duties at JB?Graphic design as well as writing. I try to take the ideas our customers have for their projects and make them a reality.
How long have you been with the company?I started in Winter 2015.
What did you do before you came here?Before this I did some work for a communications firm in Toronto and was a fundraiser for a local non-profit organization.
What do you like most about working at JB?Almost everything! The team here is really supportive of one another, everyone is ready to jump in and lend a hand when needed. Plus, they haven’t gotten tired of my endless questions… yet.
What have you learned from working here?Before I started here I didn’t know much about the print industry, so I’ve had the opportunity to to learn a ton of new things.
What have they learned from you?To always have a positive, ‘can-do’ attitude!
My favourite paper?Hammermill colour copy. So smooth.
Could you state your name and job title for everyone reading this.Emily Gebhardt, Junior Graphic Designer
What are your duties at JB?Graphic design and working with clients to make a design they’re excited about. I also help out in bindery wherever I can.
How long have you been with the company?I started in Spring 2014 as a summer student.
What did you do before you came here?I was in my second-year of Graphic Design at Loyalist College when Mike and Teresa gave me the awesome opportunity to work with the JB team.
What do you like about your work?Every day is different and so is every project. I get to work with people to problem solve and figure out a design that will make them happy.
What do you like most about working at JB?The community atmosphere. I love that everyone here is supportive of each other, and encourage participation in work, outside of work and in the community.
What have you learned from working here?I’m just beginning to learn everything that JB as a company and as a team has to offer – which is a lot. Being open to putting yourself out there and trying new things has been the greatest thing. I’m also really learning how to communicate in the real-world with real clients about real projects.
Could you state your name, rank and job title.Michael Bell, owner and president of JB Print Solutions.
What are your duties at JB?I run the QM press, fix machines when they break down, purchase new equipment, and much more.
Why did you start JB Printing?I always had the yearning to start my own company and working for our local paper company I saw there were successful printing companies in the area; I decided to buy one instead of starting from scratch.
What does JB Printing, mean to you?Customer service and high-quality professional work.
What do you like about your work?It changes every day. From business cards to catalogs, it’s a nice variety.
What do you like about the JB brand itself?We’re well known and liked in the community, they see the high-quality products that we put out and know to expect nothing less than our best on every job.
What have you learned from the people your time running JB?How to have fun. We have an easy going attitude that at the end of the day it everyone sane and able to do their best work.
What have your employees learned from you?Money is not everything
. That they enjoy coming to work, they enjoy the challenges and putting out the final product. Plus everyone enjoys the community projects and events we participate in.
What was your favorite or most interesting project to work on?I like any project that can push our equipment to its limits and give us that chance to show our skills and do something unique with the projects our customers bring in to both JB Print Solutions and Copy Depot.
How do you try to help JB’s customers?We like to open our shop up for people to tour the facility and get a better understanding of how print works. Very few companies do that.
Is that just on special occasions?No. Anyone can book a tour. It’s all about educating the public on what we can do here at JB; from design to the final stages of production.
What is one thing you would you like to ask of your clients when bringing a project in to JB?To allow us enough production time. Sometimes customers don’t know what we do here and why some things take longer. We try to work with them to better understand the turnaround time on projects.
Finally, if you could work with only one type of paper product, what would it be?For me it’s silk paper; it prints nice, looks nice and doesn’t have a shine to it. A lot of our products are printed on it now.
Could you state your name, rank and job title.Teresa Bell, co-owner of JB Print Solutions. I focus on customer service, sales, marketing and community service.
What are your duties at JB?Overall management of sales. I manage what happens before a job gets to the production room in an overview kind of way; what we’re offering as a product line-up, new products, new ideas, how we’re servicing our customers, estimating process, how we manage our workflow.
What do you like about your work?Meeting people and getting to be a part of their story; even in a small way. Every project that we work on is part of a bigger story for someone else. Even if you’re creating an invoice for a start-up company, you’re playing a small part of their overall plan.
Why did you start JB Printing?It was Mike’s dream to own a print shop, it was an industry he had been trained in and had been working in and he really had a desire to own his own business. At first I only helped out with bookwork but quickly started learning the world of print; and being involved 100%. I grew up in a husband and wife run business and wanted to continue that tradition.
What did you do before you started JB Print?Before JB, I was working at Canada Post on contract for rural delivery.
What does JB Print Solutions mean to you?It means offering print services where we focus on the clients specific needs and we produce it with local labor, local supplies and local materials. So we really are a community minded business.
What do you like about the JB brand itself?I like that we stand for quality, integrity and ethics.
Where do you feel JB Print needs to improve?I find that I’m still trying to get the story out on the variety of products that we produce. It breaks my heart to hear people say “I didn’t know you did that.”
What have you learned from your staff over the years?A lot. We’ve been blessed with employees that come with a lot of unique skills and experiences and they’re willing to share everything that they know. They also encouraged me to start the Sarcoma Step ’n’ Fetch, which was important to me personally and helped to make that dream a reality with their support and skills.
What have they learned from you?I tend to see further outside the boundaries; can we do more on a project, go that extra mile to make something spectacular. I like to encourage people out of their comfort zone to join with me to try to put in that 150%.
What was your favourite or most interesting project to work on?The ones that really challenge us - can we really do it? In our early years here we had a customer come in here and ask if we could produce 80,000 books on synthetic paper. Waterproof and outside usable. It was phenomenal; we broke it down piece by piece, we came up with a plan, printed it and bound them all summer long. It was so beyond our scope on what we should have been able to do. Our client knew we weren’t the ideal printer for the project but he wanted the work to stay locally and because of the trust he placed in us we were able to grow. When customers come to you with a next to impossible request and they really want you to work on it, that’s exciting to me.
That should be your slogan, we make the impossible possible.Haha. But we can’t do it all the time - it wears our staff out.
What do you consider one of your best customer experiences?When you hand the customer their product and they cheer and give you a hug; you know you’ve done a good job.
What is one thing you would you like to ask of your clients when bringing a project in to JB?It’s important for us to understand all of their expectations, because project to project it will vary on what their expectations are and what’s important. We may be too quick to assume or generalize what their expectations are, and not realize that there is something specific that is important to them about the project. Our goal is to never disappoint.
Finally, if you could world work with only one type of paper product, what would it be?I would choose Rolland Enviro. I love that it is made in a Canadian mill and made with recycled content from Canadian sources.
Could you state your name, rank and job title?Derek Dowling – Digital Pressman.
What are your duties?I run the digital press and other printers here at Copy Depot. I serve clients at the counter and I impose jobs for set up.
You’re also Copy Depot’s resident musician.Yes. My band is putting together our first album.
How long have you been with the company?I started in December 2012.
What do you like about your work?I like the look on our customer’s faces when I give them their project and they love how well it turned out.
What do you like about JB?I like the different equipment there, and the different aspects of offset versus digital printing.
What do you like about Copy Depot?I get to see a lot of faces here. We get a lot of traffic here because of the quick turnaround.
What have you learned from working for JB Print?I’ve learned that there is so much more to paper than what you think you know when you buy it off the shelf.
What have they learned from you?A positive attitude. Keeping things fun.
What was your favorite project to work on?My own wedding invitations. It was something Teresa and Paula thought up and Mike figured out how we were going to run it. There were so many different parts to it: magnets, perfed out RSVP cards, different paper types; and it was done in a book format.
Most interesting project?Every June we do a cattle sale catalog. I never realized how much information is involved in purchasing a cow; I learned so much reading it while I was running that project.
How do you try to help JB’s customers?I try to show them finished products that we’ve done before that would exceed their expectations for something done in 24-hour turnaround.
Best customer experience?I like when we’ve exceeded someone’s expectations. Yesterday I had someone come in and they were really happy with a design that Michael had done for it and when they got the product they were blown away. I like it when a customer walks out the door happy.
What is one thing you would you like to ask of your clients when bringing a project in to Copy Depot?To learn more about what kind of files to bring to us. Sometimes someone will bring us a file that they think will help speed up the print process but they bring it to us in some weird kind of outdated program that takes a long time to get into a correct format.
The final question. If you could work with only one type of paper product, what would it be?If we were to run everything on one stock, then it would be Cougar. (1) it’s made in Canada and that makes it pretty awesome. (2) It’s a smooth white stock and it always comes out looking really nice. (3) It’s also a heavy stock and you can write on it.
Could you please state your name, rank and job title?Janet Eastwood. I’m in charge of graphic design and customer service here at Copy Depot.
What are your duties at Copy Depot?Whatever the customer can think of, I try to make reality.
How long have you been with the company?Since 1996 (18 years).
What did you do before you came here?Worked at the Trentonian for 25 years.
What do you like about your work?I like working with the customers, I meet a lot of nice people.
What do you like most about JB Print?Great cooperation between everyone.
What have you learned from working here at Copy Depot?I’ve learned a lot of design work on my own. The job has advanced over the years from when I first started, from traditional to digital.
What have they learned from you?I’ve taught other people here how to run the programs, and do everything here at Copy Depot.
What was your favourite or most interesting project to work on?I did a wedding for a couple, it was their second wedding. They brought in pictures of roaring ‘20’s bathing suits and I had to scan in their photos and put their heads and feet onto these bathing suits and their hands had to come together in the front when I had them trimmed on the guillotine.
What is one thing you would you like to ask of your clients when bringing a project in to Copy Depot?Be organized. We can service customers much more efficiently when they have everything in order.
Finally, if you could work with only one type of paper product, what would it be?I like laser papers. They’re fast and efficient.
Could you state your name, rank and job title for the record?Karen Kelly, pre-press operator and JB Print’s resident sign maker.
What are your duties at JB?I pre-flight incoming files for printing problems, then I make plates and proofs for the press. I also do everything in the sign shop – indoors signs, outdoors signs, truck lettering, graphics, wraps.
How long have you been with the company?Just over ten years. What did you do before you came here? I worked at another print shop as a film stripper.
What do you like about your work?The people I work with, the relaxed atmosphere, the professionalism and I know everyone has the same goal.
What have you learned from working at JB?I’ve done this job all my career but there a day doesn’t go by where you don’t learn something new. Sometimes it’s as simple as working the front desk, sometimes it’s a new product that we’re trying out. You have to be flexible.
What have they learned from you?Some of my mad skills that I keep on check and bring out once in a while; I like to keep everyone wanting to learn something new.
What was your favorite or most interesting project to work on?The vehicle wraps and new car graphic materials. My favorite was wrapping a helmet.
Best customer experience?Dan, who works with Quinte Waste Solutions. Anything we do for him is always interesting and fun.
What is one thing you would you like to ask of your clients when bringing a project in to JB?Check their files one last time before they bring them in. Some people make the pdf and don’t open it up to look at it before they send it in. Or don’t have the bleed correct on it.
Finally, if you could make the world work with only one type of paper product, what would it be?It would have to be linen. I love linen paper. I like to touch it, I like to look at it, I love it.
Could you state your name and job titleMac MacGillivray. Estimator, Order Entry and Purchaser for JB Print Solutions.
What are your duties at JB?Estimating, giving customers the pricing on the jobs they want put together. Entering the orders into our workflow system and creating the dockets. Scheduling of any parts of the job being conducted by outside services and organizing shipping of products to customers outside our delivery area.
How long have you been with the company?Eight years.
What did you do before you came here?I’ve been a printer all my life, in the print trade for 46 years, mostly as a press operator.
What do you like about JB Print Solutions?Mike and Teresa are wonderful people. There isn’t a lot of pressure to do your job because when you’re hired it’s because the firmly believe you are the right person for the job; and that you fit in with the JB family. Then they give you the freedom to do it. They also make time for you to involve yourself in the community; for me that’s high-school volleyball and soccer refereeing.
What have you learned from working here?I’ve learned the other end of the trade. After spending a life on the press-side of the operation my focus was on making sure the product was perfect. Now from the administration side I can see all the front-end, and see all the things that are done before they get to the press.
What have they learned from you?Well, I’m an old-school printer, most of the stuff I can tell them is anecdotal but the biggest thing I can teach is the importance of proof-reading and considering ahead of time your setup and layout. I often have ideas to share on how the end result can be achieved.
What was your favorite or most interesting project to work on?The items we do for RMC (Royal Military College). It has a lot of challenging components from binding, pages to colors. Outside of JB the most interesting project I worked on was Margaret Trudeau’s book. It was written under a pseudonym but during production we were watched closely by the RCMP, who were stationed in the shop. We couldn’t be there for any two portions of the job because of the secrecy involved.
How do you try to help JB’s customers?I try to give them realistic pricing and deadlines, I try to help them understand the minimum time upfront to do their job so the next time they can have their materials to us with lots of time to spare.
What is one thing you would you like to ask of your clients when bringing a project in to JB?When a customer brings in a project, we give them a project information sheet to fill out. Those need to be fully filled in, so we have all the details up front.
Finally, if you could work with only one type of paper product, what would it be?8.5x11 white bond. My favorite size and usually it would be painted black. It's an old printer’s adage – "Favourite size, favorite color, eight-and-a-half, eleven, black."
What is your name and job title?Sam Mifsud. Pressman and supervisor of the back shop when Mike (Bell) is not around.
What are your duties at JB?I take care of the press room and set up jobs for the bindery staff to complete while I’m working on the main press.
How long have you been with the company?Over twenty years. Teresa and Mike inherited me.
So that makes you one of JB prints most valuable assets?Well the main press is the most expensive machine here, but I run a close second.
What do you like about your work?I like the variety of the work that I do here. Every day I get to come in and see something new for me to work on.
What do you like about working at JB?They’re easy to work for and trust in my ability to run the shop at peak efficiency.
And they let you sing in the shop.
Yes, although I try to limit myself to a few bars unless Mike (Bell) is around.
What have you learned from working at JB?How to enjoy what I’m doing and give back to the community. That is why I’m part of JB Print curling team during the fall and winter.
What have they learned from you?Anyone who wants to learn about anything that happens here in the shop: the machines, paper types, ways to perforate or fold paper; they’re free to ask me questions. Never be afraid to ask. That is how you learn and how skills get handed down through the generations.
What was your favorite or most interesting project to work on?Every job is interesting but I prefer the difficult ones that allow me to come up with solutions and ideas.
What is one thing you would you like to ask of your clients when bringing a project in to JB?It’s usually too late to make changes by the time it gets to me at the press; I always do the best I can to make their project look great.
Finally, if you could work with only one type of paper product, what would it be?Coated stock. Because coated stock dries fast. You print it, cut it, it’s done.
Could you state your name, rank and job title?Tamara Searles. I’m a designer at JB Print Solutions and if I were to have a rank I’d say I’d be the lead designer. Is that a rank?
A lead designer is technically the number one position, so I believe that works.Cool!
What are your duties at JB?Graphic design, as well as coordinating the design department and workflow. Sometimes, I act in a customer service capacity - I take orders and consult with clients. The one thing I love is being the cheering committee at JB; I always set up our fun days and wrangle up volunteers for that.
So you’re the official morale officer then?Yes, that’s it! I’m the morale officer.
How long have you been with the company?I’ve been at JB for seven years.
What did you do before you came here?I worked in Toronto at a small design studio. There were four of us working in the top of a house doing health-care designing work. I enjoyed it but working here is a completely different experience.
What do you like about your work?I like the people best. I like the atmosphere. It’s causal and you get to work on a wide spectrum of jobs from business cards, vehicle wraps and artists prints. But when I show up here in the morning it’s our customers that I look forward to working with.
What do you like about JB Print Solutions?I like how community oriented we are and how we’re always giving back; we are involved in many charity projects. We are always out in the community doing stuff; volunteering and running our own events. We’re like a family and we give back. That’s what I love best.
What have you learned from working here?So much about the print industry. My last job was all about design, we finish the file and it would be sent away, without ever getting to see the end result. Here I can see first-hand every step, how fast-paced the print shop can be and how intensive the process is.
What have they learned from you?To smile a lot. How to be easy-going and cheerful.
What is your best customer experience?I like clients who are open, funny and I like to joke around with them while I work. Being open allows me to just fly fast on what I’m designing for them.
What is one thing you would you like to ask of your clients when bringing a project in to JB?I would like to ask our clients to make sure all their information is 100% ready; complete, edited and all in the file they bring to me. To design something I need all the information up front. If there’s a delay on a large project because information is missing, then it’s setting us back in timing and it’s costing the customer money in the long run. Having all your ducks in a row is the best thing they can do.
If you could work with only one type of paper product, what would it be?I would say Hammermill. I have a thing for Hammermill bond. It’s just nicer to work with. If everything was Hammermill then life would be a more perfect.
Could you state your name and job title for everyone reading this.Teri Swindon. I’m the Operations Coordinator at JB Print Solutions.
What are your duties at JB?I am the liaison between production and service. Once a customer has the quote and their project is proofed, I coordinate those jobs through the hop and ensure they stay on schedule. I also handle inventory control as well as some expense management.
How long have you been with the company?I started in the spring of 2014.
What did you do before you came here?I’ve done a little of everything. I spent some time in banking and I’m an animal care aid by trade. My biggest job was managing a large pet store environment with over 35 employees spread across six departments.
What do you like most about working at JB?The family feeling here. It feels so welcoming and that was the biggest draw. I went from working in a large pet store to a job where I was driving 1500 kms per week and never had a moment to rest on the weekends. Teresa and Mike care about making sure everyone has a healthy work and life balance.
What have you learned from working here?Even before I started Teresa gave me a lot of homework to prepare myself for shadowing everyone here. I’m intrigued by the whole process. The balance between art and science plays a big role in print; and everything I can learn from everyone here helps me understand that.
What have they learned from you?I want to continue the mission to make things more streamlined, so we can continue to improve.
What was your favorite or most interesting project to work on?I’m intrigued by everything we do. But to site a specific example, the CMTC catalog. It was my first job working on the press with Sam. The amount of work that goes into it, the art and science as you’ve said, to tweak it to make it work. When I saw the box go out the door I couldn’t help but go “Yay!” – a job well done.
What is one thing you would you like to ask of your clients when bringing a project in to JB?I think it’s more what we can do to educate our customers. When a new client comes into the office and they get their first proof on a Thursday they often expect that they will get the printed product on Friday. And as much as we like to meet and exceed those expectations, I feel a bit let down when we have to tell them print takes more time.
So there is much more that goes on behind the scenes to complete a major project?Yes. I never knew that until I started working here. I like to make sure cleints understand the lead time needed when they bring in a project to JB Print Solutions.
Finally, if you could work with only one type of paper product, what would it be?Recycling is huge for me; I like to reuse everything. So my choice would have to be a recycled paper like Cascades Enviro100.
Could you state your name, rank and job title for the recordMy name is Alice Veltman. I am a part-time worker; I help with anything I’m able to do at JB Printing.
What are your duties at JB?I’m usually working in the bindery department. I gather up pages for the books and put them into the proper order. I do coiling and binding, I punch holes and I make huge piles on skids to be shipped out to the customers.
How long have you been with the company?I’ve been at JB off-and-on for about eleven years now.
Where did you work before you came to JB?Before I was here I was an office worker, mostly at Quaker Oats. First working in their pet foods division then at the frozen foods division, which I really enjoyed.
Was Brenda working there at the time?She worked in the factory but I was in the office. However I’ve known Brenda all her life; since she was a small child. After I had a stroke it was Brenda who suggested me to Teresa that I might like to work at JB. Teresa knew me because she had been my mail carrier for many years.
It’s a small worldYes, that’s right! - it can be amazing sometimes!
What do you like about your job?The satisfaction of a job well done. When you’ve done it right; it’s perfect. At the end of the day you can see a stacks and boxes of stuff that you’ve completed, it’s not just all computer work and such. The customers come in and they say “thank you” and the boss comes in and says “well done!”; I love that!
Does it surprise you how much you can get done here in one day?Yes it does! Yes it does! And so many different things at that!
What’s your favorite thing to work on in the shop?I love all the machines. It’s amazing the different things you can do on them. You can switch them around and do something different every time.
What do you like about working at JB?The people. There’s no doubt about that, the people are terrific here. There is no one I don’t like. They are always quick to say “how are ya”, to say a job is “well done”. They get along like friends; like family. You don’t find that in most places. I’m tickled that they invited me into their family, and they invite me back time and time again to work here. It’s an honour.
What have you learned from working at JB?A lot; it’s always entertaining in the back room.
Especially when Sam is around.Yes, Sam is wonderful; he loves to sing and serenade us while we work. He is a great teacher and has taught me a lot about all the many machines in the shop.
Anything outside of the shop?I also have learned a lot from Teresa with her fight with cancer; I’ve known several people with cancer and they don’t have a fraction of the fight she has. She has made it her goal to teach other people how to live; I totally admire her for that.
What have they learned from you?Keep at it, work a little harder. Don’t bother with the small stuff; just keep at it and when it’s done we’ll clean up the mess.
What was your favorite or most interesting project to work on?I really enjoy the cattle sale catalog that we do once a year. It is a huge job and has the most beautiful pictures of jersey cows. It’s more than 100 pages in each book and they have to be all gathered up in numerical order of course, all punched with the holes in the right spot on the edge and then the beautiful cover goes on. The client comes in and she’s absolutely thrilled with it. It’s one of the hardest but it’s also the nicest jobs that we do.
Finally, if you could make the world work with only one type of paper product, what would it be?Oh, if I could make the world work with one type of paper it would have to be biodegradable stuff that decomposes and doesn’t leave a mess. Get rid of the plastic.